Privacy Policy

VANTREX LLC, a florida limited liability company, is responsible for personal information processed through this website. Our principal and mailing address is 410 Georgian Park Drive, Jupiter, FL 33458, United States.

You can reach us through the contact form on this website or by submitting a privacy request. We respond to privacy enquiries through those channels.

We collect only what is needed to operate this website and respond to you:

• Enquiry information: when you use the contact form, we receive your company name, contact name, business email, enquiry category, and message.
• Privacy-request information: when you use the privacy-request form, we receive your contact email, the type of request, and any optional details you choose to provide (name, company, country or region, and a description of your request).
• Technical information: our hosting and email delivery systems automatically process standard technical data needed to serve pages and deliver messages, such as IP addresses, browser information, and timestamps in server and mail logs.
• Cookie preferences: if you dismiss the cookie notice or save cookie preferences, your browser stores that choice on your device. See the Cookie Policy for details.

This website does not ask for passwords, wallet information or private keys, identification documents, account balances, or transaction documents, and it does not operate client accounts. Any client onboarding, transaction, or custody relationship is governed separately, outside this website, and is not described by this policy. Never send credentials, private keys, or identity documents through these public forms.

We use the information described above to:

• Respond to your enquiry or privacy request and manage that correspondence.
• Operate, secure, and troubleshoot the website, including preventing abuse of the public forms.
• Keep records of enquiries and requests for business administration and to demonstrate how a request was handled.
• Meet legal obligations that apply to us.

Where data-protection law requires a lawful basis, we rely on the basis that fits the activity: taking steps at your request when you contact us, our legitimate interests in operating and securing this website and responding to institutional enquiries, and compliance with legal obligations. An enquiry is permission to respond to that enquiry; it is not consent to marketing, profiling, or unrelated processing.

Enquiries and requests are delivered to the Vantrex mailbox configured for this website. The service providers that host this website and transmit email process personal information on our behalf as part of operating those systems. We do not add advertising, analytics, or social-media trackers to this website. We may disclose information where required by law or to protect our rights, and as part of a corporate transaction affecting the business, subject to applicable law.

We keep enquiry and request records for as long as needed to respond, administer the correspondence, and maintain reasonable business and compliance records, after which they are deleted or anonymised. Technical logs are kept for a limited period needed for security and troubleshooting. If a legal obligation or an unresolved matter requires longer retention of specific records, those records are kept only for that purpose.

Depending on the laws that apply to you, you may have rights to access, correct, or delete personal information we hold about you, to restrict or object to certain processing, and to withdraw consent where processing is based on consent. You can exercise these rights through the privacy-request page. We may ask for proportionate information to verify your identity before disclosing or deleting records; simple choices such as cookie preferences never require verification and can be changed directly in your browser at any time.

If you believe your information has not been handled properly, you may contact us first so we can review it. Where applicable law gives you the right to complain to a data-protection or privacy regulator, you may also do so.

Vantrex is based in the United States, and website information is processed there. If you contact us from another country or region, your information will be transferred to and processed in the United States, whose privacy laws may differ from those where you are located.

This website links to third-party websites, including trading venues and the Florida company record. Those sites have their own privacy practices, which we do not control. Review their policies before providing information to them.

This website is intended for institutional and business audiences and is not directed at children. We may update this policy when our practices change; the version and revision date shown on this page identify the current text, and material changes will be reflected here before or as they take effect.